Your privacy is important to us. This Privacy Policy explains how ReConnect collects, uses, and protects your information when you use the ReConnect mobile application and related services.
ReConnect is designed to support teens navigating family changes by providing tools for emotional reflection, journaling, mood check-ins, organization, and educational resources.
Effective Date: November 15, 2025
Last Updated: November 15, 2025
Information We Collect
We collect information in two ways: information you provide directly and information collected automatically when using the app.
Information You Provide
You may provide personal information when you:
• Create an account
• Use features such as journaling, mood check-ins, or calendar tools
• Contact us for support
Personal information we may collect includes:
• Name
• Email address
• Date of birth (used only to verify that users meet the minimum age requirement)
Users may also create content within the app, including:
• Journal entries
• Mood check-ins
• Calendar entries
This content is stored so the app can provide its core functionality.
ReConnect does not collect clinical, diagnostic, or medical information and is not a medical or therapeutic service.
Automatically Collected Information
When you use the app, certain technical information may be collected automatically, including:
• Device type
• Operating system
• IP address
• App usage activity
• Time and date of access
• Error or crash data
This information helps us maintain app performance, troubleshoot technical issues, and improve the user experience.
How We Use Your Information
We use collected information to:
• Provide the core functionality of the ReConnect app
• Create and manage user accounts
• Enable journaling, mood tracking, and calendar tools
• Communicate with users regarding their account or support requests
• Improve the reliability, performance, and usability of the app
• Prevent fraud, abuse, or misuse of the platform
• Maintain platform safety and security
Third-Party Services
ReConnect may use trusted third-party service providers to support the operation of the app, including services related to hosting, infrastructure, analytics, or technical support.
These providers may process limited information on our behalf solely to operate and improve the service. They are required to maintain appropriate privacy and security protections.
Security of Your Personal Information
We take commercially reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
When personal information is no longer required, it will be securely deleted or anonymized.
Children’s Privacy
ReConnect is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Teens ages 13–17 may use ReConnect with awareness and oversight from a parent or guardian.
Mental Health & Safety Disclaimer
ReConnect provides supportive tools such as journaling prompts and emotional wellness reflections.
ReConnect does not:
• Provide therapy
• Offer clinical advice
• Diagnose or treat mental health conditions
• Replace licensed mental health professionals
If you are experiencing a crisis or immediate danger, please contact a trusted adult, a licensed professional, or local emergency services immediately.
Account Deletion
Users have the right to request deletion of their ReConnect account and associated personal data.
Users may delete their account by:
• Using the account deletion feature within the app (if available), or
• Contacting ReConnect support using the email address listed below.
Once a verified deletion request is received, we will delete or anonymize the user’s personal information within a reasonable timeframe, unless retention is required for legal, security, or fraud-prevention purposes.
Your Rights
Depending on applicable laws, users may have the right to:
• Request access to their personal information
• Request correction of inaccurate information
• Request deletion of their personal data
• Contact us regarding privacy concerns
Requests can be made using the contact information below.
External Links
The ReConnect app may contain links to external websites or services that are not operated by us. These sites have their own privacy policies.
We encourage users to review the privacy policies of any third-party websites they visit.
Business Transfers
If ReConnect or its assets are acquired, merged, or transferred to another organization, user information may be transferred to the acquiring entity in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Updates will be posted on this page with the updated revision date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, you may contact us at:
Email: support@re-connect.org
Website: https://re-connect.org
ReConnect 